BlackBerry Curve 8330 on Qik

October 28 at 10:10 am by bhaskar
16 comments | Permalink

Guys, wanted to bring you up to speed on what's happening with our alpha release of Qik on BlackBerry Curve 8330.



We have many new Qik users streaming successfully from their 8330s. At the same time, we also have many users who are experiencing problems with the 8330 - problems not being experienced on other BlackBerry handsets. As this as an alpha release, fixing bugs is part of the process, and we want to get this one sorted ASAP.



If you are an 8330 user who is having problems Qikking on your handset, we would very much appreciate your help in figuring out what the problem is. If you could email blackberry@qik.com with your Qik log file and your username, you will help us a lot with getting this bug fixed.



To retrieve the log file from your BlackBerry device, go to SDCard/Blackberry/Qiklog.txt - this is the file we need. Please email blackberry@qik.com with this Qik log file and your username.



We're sorry for those 8330 users who are having these problems. We hope to have this fixed before the weekend. In the meantime, thank you so much for your help and understanding of the alpha release process!

Comments

  • jeromy

    October 28 at 08:10 pm

    Just signed up to download the app for my new Blackerry Curve, got the confirmation text, clicked the link, but it said my "device is not yet supported". I have the 8330

  • jackie

    October 28 at 09:10 pm

    @jeromy - as per this post, could you please send your log file and username to blackberry@qik.com? That would really help us to help get this figured out. Thank you!

  • jeromy

    October 28 at 10:10 pm

    I'm still a little confused as to how to retrieve that file (newbie) - where is the SDCard folder? When I go to write a new email, and attach a file, the only folder I can choose from is the Device Memory folder, which takes me to /Device Memory/home/user

  • jackie

    October 28 at 10:10 pm

    @jeromy, do you have an SD card in your Curve?

  • jeromy

    October 28 at 10:10 pm

    hmm, I guess I don't know. Maybe not.

  • nickcast

    October 29 at 06:10 am

    I have the program installed. I click Stream and it says it's recording and then I goto my page http://www.qik.com/nickcast and nothing. Tried a bunch of times. Sent you guys my log file and by reading it it looks like a server problem on your end v2594

  • nickcast

    October 29 at 06:10 am

    your java prog nw_reader isn't parsing my phones data

  • bhaskar

    October 29 at 06:10 pm

    @nickcast - can you send the logs over to blackberry at qik.com? Will look into it

  • revrev

    October 30 at 05:10 am

    can't seem to install os 4.5 on my sprint 8330. is it possible?

  • audioimpact

    November 03 at 12:11 am

    I have a 8330 with Verizon and have the same problem that nickcast mentioned: "I have the program installed. I click Stream and it says it's recording and then I goto my page http://www.qik.com/nickcast and nothing. Tried a bunch of times." I have a 2

  • gunzshy

    November 03 at 07:11 pm

    uh...i just tried to load qik and i got that error "SD Card is not installed...." blah blah blah. i do have a 2gig card and it works. running bb os 4.3.0.124. i'm on bell(canada-CDMA). any help out there? thanks alot.

  • courierpost2

    November 08 at 04:11 pm

    Anyone else getting a 500 Internal Server Error when downloading the app? I tried redownloading it last night and got this error: Resource could not be found http://qik.com/dl/187: 302 - Moved Temporarily

  • Zephyr

    November 10 at 08:11 am

    It gives me a server error dialogue on my blackberry bold when i try to connect

  • jcataldo

    November 14 at 06:11 pm

    finally got mine to download. now it hangs on registering. bb 8130 4.5.

  • frank

    November 18 at 02:11 pm

    Just uploaded my log for the hanging on registering from a Sprint Blackberry 8330.

  • nickcast

    November 18 at 11:11 pm

    I downgraded my Blackberry OS to 4.3 because you guys indicated it was the BB OS. Still not working, same problem with BB OS 4.3 the official supported sprint OS. Just black screen a few secs long.



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