First, thank you very much to all of our users who have sent us their log files and supplied us with other information about their use of Qik on the BlackBerry Curve 8330. You guys gave us important data that helped us to figure out what was causing some 8330 users problems with Qikking.

It now seems that whether or not you have this issue depends upon which version of the BlackBerry operating system you are using. This applies both to 8130 and 8330 BlackBerry handsets (two CDMA phones).

Carriers Verizon and Spring have only officially released BlackBerry OS version 4.3; Qik works with no problems on this operating system. However, if you have upgraded to the unofficial 4.5 release of the BlackBerry operating system on either the 8330 or 8130, Qik will not work as it should. (Please note that this goes not only for Verizon and Sprint, but other CDMA networks.)

We are working to resolve this discrepancy between operating systems so that those BlackBerry 8130 and 8330 owners who have upgraded their OSs to the unofficial 4.5 release may use Qik as easily as those who are still running 4.3. We really appreciate users’ patience while we deal with this and work to get you Qikking as soon as possible.

Again, our deepest thanks to users who have sent us their log files and other data to help us figure out what was at the root of this issue. We’re disappointed whenever any user has a problem Qikking, but we’re very glad to have such patient, understanding, and helpful users who really do contribute so much to helping us release better products.

Watch this space for updates as we progress this issue. Thanks!

Guys, wanted to bring you up to speed on what’s happening with our alpha release of Qik on BlackBerry Curve 8330.

We have many new Qik users streaming successfully from their 8330s. At the same time, we also have many users who are experiencing problems with the 8330 – problems not being experienced on other BlackBerry handsets. As this as an alpha release, fixing bugs is part of the process, and we want to get this one sorted ASAP.

If you are an 8330 user who is having problems Qikking on your handset, we would very much appreciate your help in figuring out what the problem is. If you could email blackberry@qik.com with your Qik log file and your username, you will help us a lot with getting this bug fixed.

To retrieve the log file from your BlackBerry device, go to SDCard/Blackberry/Qiklog.txt – this is the file we need. Please email blackberry@qik.com with this Qik log file and your username.

We’re sorry for those 8330 users who are having these problems. We hope to have this fixed before the weekend. In the meantime, thank you so much for your help and understanding of the alpha release process!

One of the most frequent requests we’ve had from Qik fans has been for a BlackBerry client. Today we are really excited to announce our alpha release clients for the BlackBerry Pearl 8120, BlackBerry Pearl 8130, and BlackBerry Bold. BlackBerry Curve and BlackBerry Pearl Flip 8220 will follow soon.

UPDATE: We just got it running on Blackberry Curve 8320 (GSM only) and 8330. So, alpha opens up on these devices as well.

New to Qik? Join Qik and download the app by going to qik.com/sign_up.

Already a Qikker? On your BlackBerry, go to qik.com/dl/165 and download the file onto your device. Then after you start the app the first time, sign In with your existing Qik username and password to start streaming to your profile on Qik.

How is the alpha release of Qik different?
In this alpha release, Qik on BlackBerry works a bit differently than the other devices.
- When you start Qik, a screen is shown with just one button – Stream. Press the center button to    start streaming. This will bring up the camera application and you’ll be off streaming live to the    web. When you are ready to stop, just press the center button again.
- Depending on the network condition, after you press stop, you may see a progress % on the top    right hand corner indicating the video that is left to be sent. It is advised to wait for the stream    to be completely uploaded prior to streaming again.
- In this version, the chat does not show up overlayed on the camera.
- For best performance, use BlackBerry OS 4.5 and above.
- Your BlackBerry should have a SD card and video capture should be set to the directory:    SDCard/Blackberry/Videos.
- The video capturing mode should not be set to the MMS mode.
- Make sure that the TCP setting is set correctly as per the operator. For more information check    here.

Let us know what you think by sending an email to blackberry@qik.com .